Job Description
Our client is a leading European provider of Payroll & HR services with global reach. They have offices in Europe and an office in Mauritius. Their goal? They bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Their people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join them?
What do they have to offer?
- An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by the company for you and 2 dependents (upgrades available). And a yearly company bonus.
- They also offer career break options.
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within the company!
- And all leaves are granted as from day 1!
Purpose of Role
The role of the Payroll Executive is to provide an effective, efficient and accurate payroll service to customers under the governance of the company’s Quality Management System.
Roles & Responsibilities
- Effectively plan and manage own workload, managing, servicing and delivering customer payrolls to agreed deadlines
- Participate in team huddles to ensure risks and issues are highlighted and followed through to closure
- Identify opportunities to advise and assist other team members, including cover for other team members as and when required
- Validate and input all data received to agreed SLAs
- Check input data and make all relevant corrections before the live run
- Handle routine, non-routine and complex customer queries regarding payroll and HR related issues, including liaising with both internal and external contacts
- Manage all aspects of Tax Year end processing for customers
- Communicate effectively to customers (internal & external)
- Manage and support the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time
- Provision and delivery of their performance statistics, including root cause to the Team Manager to meet reporting requirements
- Support the Team Manager in creating the RCA documentation
- Recognize and promote opportunities for Added Value Services
- Compliance with statutory regulations, and provide guidance to customer and colleagues
- Demonstrate good knowledge of legislation and products
- Maintain Standard Operating Processes and update with changes
- Take responsibility for own personal development plan in line with Company objectives and values
Knowledge, Technical Skills, Qualifications & Experience
- Minimum 2 years payroll experience
- Attention to detail with the ability to analyze data
- Demonstrable customer service skills via telephone, and other forms of communication
- Demonstrable knowledge of PC literacy and software usage ideally including Word and Excel
- High level knowledge of payroll legislation, including Tax
- Time and workload management
- Demonstrate the ability to identify risks, issues and problems proactively and timely
- Critical thinking and problem solving
